Frequently asked questions
Have a question about our collections, sizing, or ordering process? We are here to help. Below you will find answers to the most common questions regarding our made-to-order garments, custom made-to-measure services, shipping, and care instructions. If you cannot find what you are looking for, please feel free to reach out to our team directly.
Q
Can I order together with another person/s and how do I place the order with different measurements and items?
A
Yes, you can place an order for multiple people and add their measurements to the designated item. You can pick a measurement profile for the designated item at checkout.
Q
What is the difference between 8ème port and Ishtar & Brute?
A
The difference between the two brand names is that Ishtar & Brute is more fetish focused and solely made-to-measure, whereas 8ème Porte is more fashion focused. The 8ème Porte collection is besides made-to-measure also available in standard sizing.
Q
Why is the price so high?
A
Firstly we make our leggings, and every other clothing item, for your specific body measurements. We make the clothes fit you, not make you fit the clothes, and that is exactly the magic of made-to-measure and the core of our brand. Basically our made-to-measure pricing is done fairly, especially when our items are made in the Netherlands with, for the most part, European fabrics and high grade PU fabrics made to our requirements in South Korea.
A
Are you a sustainable brand?
A
Yes and no. Yes, because we do not have mass production with mountains of stock. We solely have fabrics in stock and only purchase more when we run out. Due to this system we have better control on the produced waste. Our materials are mainly sourced in Europe, so the carbon footprint is low. Many fabrics are made with recycled and repurposed plastic such as old fishing nets. We also have a fairly good success rate with our sales not being returned, this is also tributing to lowering the carbon footprint of our company. Our office is powered by solar panels. And finally no, because not all fabrics are from Europe or sourced locally and not all fabrics are made from recycled plastic but these days the fabric industry is getting better and better to be more sustainable, as the clothing industry is one of the most polluting industries.
Q
What is the difference between regular leggings or trousers and Ishtar & Brute items?
A
The Ishtar & Brute leggings are designed since 2006 and specially constructed to go between the butt cheeks to accentuate the bum. Regular leggings are not, they go around the butt. You can clearly see our leggings, pants, shorts and catsuits all have a perfect 3D booty fit to accentuate your natural body how big or small. Ishtar & Brute leggings give you a contoured, body painted look and with that the confidence and sexiness you deserve. Our clients clearly feel and see the difference and won’t go back to regular leggings.
Q
Do you check the measurements in the order?
A
Yes, we check all measurements. We have a lot of in house experience and have developed a good eye over the years to detect any (possible) flaws in the numbers. On top of our gathered human experience, we also developed our own measurements data. Therefore we urge you to use a working email address so we are always able to contact you when your measurements are incorrect or taken in doubt.
Q
Can I buy a gift card?
A
Yes, there is a Gift Card option in the top bar.
Q
Can I buy an item as a gift and how do I do that?
A
For our made-to-measure items it's only possible if the person you want to buy a garment for already has an account with saved measurements. Without a measurement profile we are not able to make the garment.
Q
Can I return an item if I don't like it, and how do I do returns?
A
No, we do not do returns if you don't have a valid issue. Our items are made-to-measure, meaning made to the specific measurements of the costumer, that were provided by the costumer. We are no wholesale or drop shipper and we can't resell the returned items. We can, however, help you by remaking a garment or fixing it if it has a defect upon arrival. We are happy to help you when you're having difficulties taking your measurements or if there is an issue with the garment.
Q
I am having trouble getting my measurements right. What can i do?
A
You can contact us and let us know you are having issues getting the measurements right. We can schedule an online measurement appointment, so we can guide you. If you're located in the Netherlands or visiting, you can make an appointment with us in our studio, so we can take your measurements. We charge a fee for this service, this fee will be deducted from your order. Another option is that you go to your local tailor with the instructions and measurement profile of what and how to measure.
Q
Why is there a fee for the measuring service?
A
There is a fee, but when you make a purchase this fee will be returned in your order. This service takes time and some people use this service for their own gain and not to place an order. It is more a promise to purchase with us, that's why the fee is returned to you via a code when you place your order.
Q
Are your products made in China? Because the time of the package arriving is long.
A
No, all our garments are made in the Netherlands where we are located, but our items are made-to-measure and so, made-to-order. That is why it takes some time to process the order:
Q Are you a big company?
A
No, with only 3 people we are a small company. What we do is very niche, making custom items for your specific measurements. When we started Ishtar & Brute we wanted to ensure everyone has access to clothing that fits their body beautifully, not your body that has to fit (confection) clothing. Keeping in mind that with different body types garments will never look the same on everyone, but what we can do is make them fit you how they should.